Inside the Amazon DSP Model

Recorded live at the Route Consultant Expo 2026, Josh Gregory and Andrew Polito (CFO at GoHQ) break down the realities of owning an Amazon DSP, including the application and “bench” process, stand-up timelines, and the capital needed to launch. They cover key cost drivers like payroll, fleet/rentals, insurance deposits and renewals, and how claims management and safety culture impact long-term premiums. Andrew explains Amazon’s pay structure (route-hour blocks, per-package pay, and fixed monthly fleet payments), the scorecard tiers and bonuses tied to safety and quality metrics, and why controlling labor hours versus allotted route hours is critical. They discuss staffing models, dispatch/rescues, management roles, cash forecasting, typical profitability and revenue ranges, growth opportunities like rural expansion, pop-ups, and the Pinnacle Program, and the outlook tied to Ship with Amazon and new terminal investment.