As a route business grows, payroll stops being a button you press and becomes one of the biggest back-office challenges you face. In this episode of Industry Insights, Josh Gregory sits down with Chris Roig, who leads the Sales Engineering and Solution Consulting team at Netchex, to unpack what route owners often miss about payroll, compliance, and the people side of scaling.

Chris explains why route-based pay (hourly rates, stop bonuses, mileage) gets complicated fast, what records FedEx, Amazon, and government agencies expect you to produce on demand, and the warning signs that your current process won’t scale. They also cover worker classification, early wage access and other financial wellness tools that help with driver retention, and how faster hiring and paperless onboarding keep good candidates from slipping away.