As a route business grows, payroll stops being a button you press and becomes one of the biggest back-office challenges you face. In this episode of Industry Insights, Josh Gregory sits down with Chris Roig, who leads the Sales Engineering and Solution Consulting team at Netchex, to unpack what route owners often miss about payroll, compliance, and the people side of scaling.

Chris explains why route-based pay (hourly rates, stop bonuses, mileage) gets complicated fast, what records FedEx, Amazon, and government agencies expect you to produce on demand, and the warning signs that your current process won’t scale. They also cover worker classification, early wage access and other financial wellness tools that help with driver retention, and how faster hiring and paperless onboarding keep good candidates from slipping away.

Learn how to write a fleet and accident policy for your FedEx Ground employee handbook, including driver requirements, safety rules, and accident reporting procedures.

Learn how to write a DOT-compliant drug and alcohol policy for your FedEx Ground employee handbook, including zero-tolerance rules, driver safety, and enforcement.

Learn how to write the discrimination and harassment section of your FedEx Ground employee handbook, including reporting procedures, retaliation protections, and compliance rules.

Learn how to write the ending employment section of your FedEx Ground employee handbook, covering resignation, termination, final pay, and equipment return policies.

Learn how to write the standards of conduct section of your FedEx Ground employee handbook, covering driver expectations, discipline, attendance, and appearance rules.

Learn how to write the benefits section of your FedEx Ground employee handbook, including eligibility, procedures, and legally required vs. optional benefits.

Learn how to create a clear timekeeping policy for your FedEx Ground employee handbook, covering classifications, benefits eligibility, service credit, and tracking hours.

Learn what to include in the compensation section of your employee handbook as a FedEx Ground contractor. Covers pay schedules, methods, deductions, and final pay rules.

This week, we're sitting down with Melody Sundwall, Chief Human Resources Officer of Patton Logistics, to hear the story behind her unique career path. Melody shares how her experience with processes and people led her through a variety of roles in human resources, ultimately steering her into the world of logistics and delivery.

HR technology plays a crucial role for FedEx contractors, and the technology from the team at Netchex can solve payroll and HR challenges many contractors will struggle with in day-to-day business.